Refund policy

Effective September 23, 2026.

For cancellations, returns or order problems, email travis@northlinemarketing.agency with your order number. XRO is your seller and handles the request directly.

Cancel before dispatch

You may cancel without a cancellation fee before your order is handed to the carrier. Contact us promptly so we can check dispatch status. Creating a shipping label alone does not count as dispatch. If cancellation is timely, we refund the cancelled items and their shipping charges; for a fully cancelled order, this means a full refund. After carrier handover, the return terms below apply, without limiting your rights for shipping delays or other protected claims.

30-day returns for unused products

Request a voluntary return within 30 calendar days after delivery. Standard products must be unused, uninstalled, unmodified, complete and in their original packaging. Opening the package for inspection does not itself prevent a return. After we provide authorization and instructions, dispatch the return within 14 calendar days. We charge no restocking fee for an eligible return.

You pay return freight for a change of mind or a selection error where we accurately described the product. The original outbound shipping charge is not refundable for a voluntary return, except where required by law. Return routing may be international, including to China; exhaust systems are bulky and return freight may be substantial. Contact us before purchase for help assessing likely return costs. We will provide the actual return destination and instructions before you send anything. Do not send goods to the address printed on the supplier's package or to our mailing address without authorization.

Installed, cut, welded, altered or damaged-by-use products are not eligible for a voluntary change-of-mind return. This restriction does not remove your rights if a product is defective or does not match its description.

Wrong, damaged, defective or misdescribed products

Inspect your delivery and contact us promptly if anything is wrong. Include a description and helpful photos where reasonably available; an unboxing video is not required. Do not install or modify a visibly damaged or incompatible part. Reporting later does not automatically remove your statutory rights.

If we supply the wrong product, a qualifying defective product or a product that does not match our advertised description, XRO will arrange an appropriate remedy, including a replacement or refund as required by applicable law. We cover necessary return freight for those claims and provide a prepaid label or another agreed arrangement. We do not require you to obtain a refund from the manufacturer or supplier first. Installation and consequential-cost claims are assessed under applicable law; we do not promise automatic reimbursement of all workshop costs.

Delayed or missing orders

If your order has not arrived within the stated delivery estimate, contact us so we can investigate with the supplier and carrier. A tracking label alone is not evidence of delivery. If we cannot ship within the applicable deadline, we will offer the choice to agree to a revised shipping date or cancel for a prompt refund. Where your express agreement is required, we will not treat silence as consent. We refund unshipped items when required consent is not obtained. See our Shipping Policy.

Refunds and exchanges

For an eligible returned product, we aim to inspect it and issue the refund within five business days after receipt. Cancellation and legally required refunds are issued promptly within applicable deadlines. We notify you of the outcome and any reason for a denial. Refunds are sent to the original payment method; your bank or payment provider may need additional time to post them. A refund we owe you does not depend on our supplier refunding XRO.

For a voluntary return, we refund the returned product price and applicable refundable taxes, excluding original shipping. For a fully cancelled unshipped order or a full refund due to our error or qualifying defect, we also refund the original shipping charge. Partial-order shipping refunds are assessed fairly for the affected items. Duties or fees paid directly to customs or a carrier are handled under that authority's refund process; this does not limit any reimbursement obligation XRO has under applicable law. Contact us to arrange an exchange rather than placing a replacement order on the assumption that a return has been approved.

Your rights

This policy does not limit mandatory consumer rights, legal remedies or payment-dispute rights. The voluntary return window does not shorten rights concerning defective goods. XRO remains responsible for its obligations as the seller even when a third-party supplier ships the order.